Frequently Asked Questions

Everything you need to know about shopping with Lace Lab.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.

How do I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Can I change or cancel my order after it's placed?

Orders are processed quickly to ensure fast delivery. If you need to make changes, please contact us within 1 hour of placing your order, and we will do our best to accommodate you.

Are your products covered by a warranty?

Yes, all our products come with a 12-month manufacturer's warranty against defects in materials or workmanship under normal use.